Privacy Policy

Roy Repair & Refinish ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our website and in-person interactions. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Ontario, Canada.

We collect personal information that you provide to us directly, including:

• Contact Information: Name, email address, phone number, and mailing address.
   
• Furniture Details: Information about your furniture, including photos and descriptions for repairs or refinishing.
   
• Payment Information: Credit card details or other payment information for processing transactions.
   

Additionally, we may collect non-personal information through cookies and other tracking technologies, such as IP addresses and usage data, to enhance your experience.

We use the information we collect for the following purposes:

• To process your service requests (furniture repair or refinishing).
   
• To respond to inquiries, send quotes, and schedule appointments.
   
• To process payments and send invoices.
   
• To send promotional emails or newsletters, if you have opted in.
   
• To improve our website, services, and customer experience.
   
• To conduct surveys and contests, if applicable.
   

We implement a variety of security measures to safeguard your personal information. These measures include encryption, secure servers, and restricted access to authorized personnel. We use Secure Socket Layer (SSL) technology for secure transactions and the protection of sensitive data.

We use cookies to enhance your experience on our website. Cookies help us remember your preferences, analyze site usage, and improve our content and services. You can adjust your browser settings to disable cookies, but this may affect some site features.

We do not share, sell, or trade your personal information with third parties except in the following cases:

• Service Providers: We may share your data with trusted third-party providers who assist in operating our website, processing payments, or delivering services, ensuring they comply with privacy obligations.
   
• Legal Compliance: We may disclose your data if required by law, to enforce our policies, or to protect our rights, property, or safety.
   

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any personal information.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. You can request the deletion of your information at any time.

You have the right to access, correct, and update your personal information. You may also withdraw consent or request that we limit the use of your data. To exercise these rights, please contact us at the details below.

By using our website, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Please review this page periodically for any updates.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.